Terms & Conditions


Prices listed on products include all costs (such as GST for New Zealand customers), but NOT cost of postage, and are in $NZ. Postage will be added at checkout.  The prices for product displayed on the site are current but are subject to change at any time.


The estimated cost of postage is $6.00 for New Zealand orders. This cost of postage is only an estimate and may be subject to change depending on the amount of items ordered.

Delivery Timeframes

  • Postage within New Zealand 2 to 4 working days

Credit Card Transactions

Transactions are made through Stripe. Credit card information is for online payment when purchasing products online and will not be made available to any third party. Subsequent orders will require re-entry of credit card details.

The following credit cards are accepted: Visa, Mastercard

If problems are experienced using the site or paying for product online please contact us.

Cancellation/Refund Policy

Please see our refunds and returns page for more details here

Dogs Are Us’ Obligations

It is the obligation of Dogs are us with whom any purchase order is placed to fulfil the order, arrange delivery, and fulfil the guarantee obligations in these terms and conditions.

Delivery Service

All orders placed through this online shopping facility will, for your convenience be confirmed after placement. You will be advised when the order has been despatched and when you can expect delivery. Confirmations and delivery details will be communicated by email where an email address has been supplied. Every effort will be made to despatch orders within seven days of receipt but the retailer will not be responsible for any delays incurred for reasons beyond the retailer’s control.


Dogs Are Us  will ensure that product supplied is in accordance with details of product appearing on the website and that product arrives in good condition. In the unlikely event that you are dissatisfied with the product please contact us immediately. At Dogs Are Us’ discretion we may either replace the goods or provide you with a refund. Authorisation must be obtained before returning any goods to Dogs Are Us.

Limitation of Liability

As purchaser of any product displayed on this website it is expected that you will use the items for the purpose for which they are intended and designed. No responsibility is accepted for any abuse of product or use for a purpose not intended. No liability will arise in respect of product supplied whether in contract, tort or by reason of any statutory obligation or otherwise for any loss or injury howsoever arising and which is caused, contributed to, or attributable to the product or any defects in them or any negligent act or omission on the part of the retailer of product.


Personal and credit card details are required when placing an order so that the order can be completed and purchases shipped as quickly as possible. Once the order has been transmitted online it will be secured by a specific encryption process protecting your personal details. 


Applicable Laws

Any purchase made through this online shopping facility is governed by the laws of New Zealand and the Courts of New Zealand shall have the sole and exclusive jurisdiction to hear and determine all disputes in connection with anything arising from a purchase of any product offered on the site.

Location/Contact Details

Kat Stephenson